When you submit your report and it has finished uploading, it becomes available for our QA (Quality Assurance) team to check. If a job has a few sections (such as 'Hallway' or 'Kitchen') and you have an active data connection, each section may start uploading as soon as all its mandatory items are complete.
To make sure your job uploads successfully, keep a stable internet connection and stay on the app until the upload finishes. Your job has been submitted once its status shows In Review.
Review
Once your job is In Review, you'll need to wait for the team to review it. The result will be one of these four:
Completed – your report met the brief.
Retry – the team has asked you to add or correct something. You'll have a set time to resubmit.
Failed – the team has decided the report wasn't acceptable.
Attempted – the team may mark a job as Attempted if something outside your control stopped you completing it, for example the store was closed or staff asked you to leave. This is decided by the review team and isn't guaranteed. Jobs marked Attempted are paid.
Abandoned jobs
Abandoned is not a review result. A job abandons automatically if it isn't submitted successfully within its timer or scheduled time, for example:
you started a job and didn't submit it before the timer or scheduled end time
your connection dropped and the upload didn't finish in time
you accepted a job and never started it
Abandoned jobs can't be recovered. All answers and photos are lost and the job fee isn't paid. See Abandoned jobs.