When you submit your report and it has finished uploading, it becomes available for our QA (Quality Assurance) team to check. You may notice that if a job has a few sections (such as 'Hallway' or 'Kitchen'), and you have an active data connection, it will already start uploading that section when all mandatory items have been completed.
To ensure your job is uploaded successfully, make sure you have a stable internet connection and remain on the app for the duration of the upload. You can then verify the job has been submitted successfully by checking the status has changed to 'In Review'.
Once the label on the job card reads 'In Review', you will need to wait until the team has responded to know the results of your report.
Results can be one of the following three:
Failed - the team has decided that you have failed to submit an acceptable report.
Retry - the team has decided that you can retry the report in case you missed something.
Completed - the team has decided that your report was excellent!
Attempted - a task may be marked as 'Attempted' if you are unable to complete it due to circumstances outside of your control, e.g. access issues or a technical problem. You will still be paid for Attempted tasks.
If a job wasn't submitted successfully, it may show as 'Abandoned'. This can happen in a few different ways:
Starting a job and not finishing it, leading it to abandon once the timer has expired
If your internet connection isn't stable when submitting the job, it may not successfully upload and subsequently abandon
If you accept a job and never start it, it will also be abandoned once the timer has expired.
To ensure your job is uploaded successfully, make sure you have a stable internet connection and remain on the app for the duration of the upload. You can then verify the job has been submitted successfully by checking the status has changed to 'In Review'.