Following submission and review, a job may be marked as 'Attempted' by the review team. This is one of the few outcomes of a job - further details on job outcomes can be found here.
Why would my job be marked as attempted?
If your job has been marked as attempted, it's likely you were not able to carry out all the tasks in a job, for something out of your control. There are a ways to why this can happened:
The store you have visited is temporarily or permanently closed, and this information is not stated under the business's details on Google
The retailer had changed at the address, and this was also not stated on Google
You have encountered a bug in the app, preventing you from completing the job
The staff at location asked you to leave, or did not allow the check to be carried out
What should I do if something out of my control is preventing me from completing a job?
If you find yourself facing one of these situations, stay calm and follow the guidance. At the end of each job, there is the question "Is there anything preventing you from carrying out the check today?" - select 'Yes' here and detail the situation in the answer box.
To get to the end of your job, select any answer in a question to progress forwards. You should also provide photos where you can in the job to support your explanation e.g. if you have visited a retailer that is temporarily closed, take photos in the job to evidence this.
Once you have detailed why you cannot complete the check, with photos to evidence this, the team will review your job and determine whether it can be marked as attempted. If so, the job fee will be paid out to your wallet in the app.
Please note - jobs will not be attempted whereby the issue is within the control of the Shepherd. Below are some examples to help understand when a job may be attempted, and when it may not.
Issue | Outcome |
I have presented my LoA and Shepper ID but the staff are not allowing me to continue | Attempted |
I left my personal ID at home so I cannot complete a Nicotine job | Failed
|
The store is closed, but it shows as open on Google | Attempted
|
Midway through my Mystery Shop, a staff member asked me to leave | Attempted |
The store is closed and it says it's closed on Google | Failed |