Shepherd payments are all managed by the Wallet. If something is not quite right for you, we are here to help.
Common Payment Problems
Check your bank statement for a payment from Shepper Limited. Depending on your bank, transactions may take up to 7 working days to show up.
Check that your bank details have been entered correctly into the Shepper app. If the details are incorrect, please add or update your details and try withdrawing your balance again.
If your balance is below £20, auto-withdraw will not happen for any balances below £20. Find out why here.
If you're still having issues, please contact Support, who can also put you in touch with the Shepper Payments team if required.