We want all Shepherds to do their job safely and confidently. Always prioritise your health and safety, and speak up if you are unsure about a task.
We expect people to make good decisions about their own work and their own health and safety. If risks are uncertain or not covered by a process or procedure, then we expect you to stop work and consult the Shepper support team on the best way to approach the job. If you have any questions or concerns, speak up or ask!
General Safety
Make decisions that protect your health and safety.
If a task feels unsafe or risks are unclear, stop work and contact Shepper Support via in-app Chat or via email at support@shepper.com.
In an emergency, dial 999 immediately.
Let Shepper Support know before arriving or on-site if any circumstances may affect your ability to complete a task safely.
Before Starting
Press Start when you arrive to confirm safe arrival.
Notify Shepper Support if anything prevents you from following these safety guidelines.
Transport
Travel safely using a method that works for you.
If driving:
Use proper parking spaces.
Never use your phone while driving.
Walking, cycling, or public transport are safe alternatives.
On-Site Precautions
Only lift or move items you can handle safely.
Be aware of hazards such as wet floors, obstacles, or crowded areas.
Wear appropriate clothing and footwear.
If anything feels unsafe, stop immediately and contact Shepper Support.
Quick Safety Reminders
Trust your judgment.
Prioritise your well-being over completing a task.
Ask questions or seek advice from Shepper Support whenever needed.