You can withdraw manually twice a month and we will always auto-withdraw at the end of the month for any balances over £20.
Balances under £20 will not auto withdraw but will accumulate and will carry over to the next month in order to avoid withdrawal bank charges.
Manual withdraw request
Withdrawals are usually processed the same day however it may take 3 to 7 working days depending on what bank you are with to appear on your account.
If you still haven't received the payment after 7 working days please check our I need help with a payment issue article.
Withdrawal bank charges
Every time you withdraw funds from your balance there is a small charge applied to process this by the bank. Shepper will cover these costs for any withdrawal amounts greater than or equal to £20.
Withdrawal amounts less than £20 will incur a small charge to process.