Shepherd payments are all managed by the Wallet. If something is not quite right for you we are here to help.

Common Payment Problems

  • Check your bank statement for a payment from Shepper Limited. Depending on your bank, transactions may take up to 7 working days to show up.

  • Check that your bank details have been entered correctly into the Shepper app. If the details are incorrect, please add or update your details and try withdrawing your balance again.

  • If your balance is below £20, auto-withdraw will not happen for any balances below £20. Find out why here.

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