Shepherd payments are all managed by the Wallet. If something is not quite right for you we are here to help.

Firstly have a read through the below to see if these common problems help you fix it quicker yourself. If not reach out to us on live chat in the app.

Common Payment Problems

  • Check your bank statement for a payment from Shepper Limited. Depending on your bank, transactions may take up to 7 working days to show up.

  • Check that your bank details have been entered correctly into the Shepper app. If the details are incorrect, please add or update your details and try withdrawing your balance again.

  • If your balance is below £20, auto-withdraw will not happen for any balances below £20. Find out why here.

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