Withdrawals
Most withdrawals are processed at midnight on the same day. Large withdrawals will require a manual check, which can take between 3-7 working days.
If you still haven't received the payment after 7 working days please check our I need help with a payment issue article.
Withdrawal bank charges
Every time you withdraw funds from your balance there is a small charge applied to process this by the bank. Shepper will cover these costs for any withdrawal amounts greater than or equal to £20.
Withdrawal amounts less than £20 will incur a small charge to process.
You can withdraw manually three times per month and we will always auto-withdraw at the end of the month for any balances over £20.
Balances under £20 will not auto withdraw but will accumulate and will carry over to the next month in order to avoid withdrawal bank charges.