Shepper

Shepherd payments are all managed by the <a href="https://support.shepper.com/en/articles/4640616-wallet" rel="nofollow noopener noreferrer" target="_blank">Wallet</a>. If something is not quite right for you we are here to help.

Check your bank statement for a payment from Shepper Limited. Depending on your bank, transactions may take up to 7 working days to show up.

Check that your bank details have been entered correctly into the Shepper app. If the details are incorrect, please <a href="https://support.shepper.com/en/articles/3329169-add-or-update-your-payment-details" rel="nofollow noopener noreferrer" target="_blank">add or update your details</a> and try withdrawing your balance again.

- Check your bank statement for a payment from Shepper Limited. Depending on your bank, transactions may take up to 7 working days to show up.
   
- Check that your bank details have been entered correctly into the Shepper app. If the details are incorrect, please <a href="https://support.shepper.com/en/articles/3329169-add-or-update-your-payment-details" rel="nofollow noopener noreferrer" target="_blank">add or update your details</a> and try withdrawing your balance again.
   

If you're still having issues, please contact Support in the app or <a href="mailto:payment@shepper.com" rel="nofollow noopener noreferrer" target="_blank">payment@shepper.com</a> via email.

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