ID Check Explained

Here’s what to expect from the ID check and what you need to do to make sure it’s quick and easy.

Jack Hyatt avatar
Written by Jack Hyatt
Updated over a week ago

How our ID checks work

So you’ve decided to become a Shepherd and top up your income on your terms - great news!

You'll be prompted to complete a quick and easy ID check after you've completed 5 jobs.

Why we do ID checks

We pride ourselves on doing these ID checks, as it means we can ensure our network is full of real, trusted people. Letting the businesses we partner with know that we’ve verified all of our Shepherd’s identities gives them peace of mind that their assets are in good hands.

How to pass the ID check easily

You can complete your ID check right in our app and it should only take a minute or so. To prevent any issues, follow our tips.

1. Take a picture of your passport, driving licence or national identity card in the app when asked to do so. Make sure the photo you take is clear and that your fingers aren’t covering it. You should be able to see the whole photo page of the ID, including the MRZ code on passports. If using a driving licence or national Identity card, ensure you take photos of both sides.

2. Take a selfie in the app. Make sure you’re in a well-lit area and that you’re not wearing anything that obscures your face (like a hat or sunglasses).

3. Wait for us to verify your identity - we’ll compare your selfie with your ID. This should only take a few seconds! We’ll also be able to see if the ID being used has been recorded as lost, stolen or compromised.

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