If you need to stop a job after you have started it for whatever reason, you will be unable to start another task until the cancellation has been validated by our Shepper team. 

If you have started a task and are unable to complete it, please reach out to our Support team via the in-app Chat to let us know. Depending on the situation, you may or may not be paid for a cancelled task and our team need to confirm the reasons for the cancellation so that we can take the appropriate next steps. 

Once our team have confirmed the cancellation, you will be able to start another task. 

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