M&S Café Mystery Shop
The purpose of these is to provide feedback on the store environment and customer experience at the specified store.
During your visit to a Café, all jobs will require a purchase, some visits will require you to purchase a large plate with a drink, some a smaller plate with a drink and some will require a hot drink only purchase. The duration of these checks typically ranges from 10 to 30 minutes, depending on the job format.
Frequency: Fortnightly waves with rotation to remain covert. Complete in Wave 1 and it's available again in Wave 4.
Top Tip: Stay covert and ensure your interactions and photos are as per the guidelines.
M&S Hello & Help Mystery Shop
The purpose of these visits is to assess the customer service experience and the effectiveness of staff assistance across Food departments and Clothing & Home departments.
The food-only stores involve a quick and easy 5-minute mystery shop, while stores with both Food & Clothing and Home departments offer higher fees for a 10-minute shop that emphasizes customer greetings and assistance.
Frequency: Fortnightly waves, with a rotation system. Complete in Wave 1, and it’s available again in Wave 4.
Top Tip: Shop casually, as if you're just browsing, without using your phone. Blend in stick to the guidelines, and provide honest feedback that accurately represents the customer experience.
M&S Convenience
This check is similar to the main store check but covers smaller M&S locations like those in train stations, motorway services, or airports. They're ideal if you're on the road or traveling. Typically, they take around 20 minutes. For hospital and airport locations, parking expenses will be reimbursed.
Frequency: Monthly.
If you can see it on the map, you can do it! There'll be an alternating rotation - complete a store in Wave 1 and it's available again in Wave 3.
Top Tip: Be discreet with photos in smaller spaces and take your time for clear images.
Food Customer Shopping List (CSL+)
These weekly jobs involve checking and photographing store standards, followed by verifying the availability of up to 50 specified products on the shop floor. Accuracy is key!
Time Estimate: 50 minutes, though experienced Shepherds often complete them faster while maintaining accuracy.
Training: You must pass the Clothing CSL training job to access these tasks.
Frequency: Fortnightly.
Top Tip: Familiarity with Foodhall layouts can significantly reduce completion time.
Please do not interact with store colleagues unnecessarily, we are keen for you to remain as discrete as possible.
Clothing Customer Shopping List (CSL+)
Similar to the Food CSL, this weekly check involves checking / photographing to assess store standards, followed by checking on stock levels for 5 specific clothing items. You'll count quantities by size (e.g., 15 small, 9 medium).
Time Estimate: 60 minutes, though experienced Shepherds often complete them faster while maintaining accuracy.
Training: You must pass the Clothing CSL training job to access these tasks.
Frequency: Fortnightly.
Top Tip: Double-check the color and style number on the label to ensure accuracy.
Please do not interact with store colleagues unnecessarily, we are keen for you to remain as discrete as possible.
Visit Rules
Mystery Shops: After completing one, the store will be hidden from you for 28 days to ensure unbiased feedback from fresh eyes.
Customer Shopping List Tasks: You can complete these one week and not the other to ensure fresh eyes for the store.
Pick your lane: With the refreshed programme, you now have a choice: become a Mystery Shopping Pro, or a Product Audit whiz - you can’t be both in the same store, as the Mystery Shoppers need to remain covert!
And that's it! Best of luck with your M&S checks and happy earnings!