Photos must be taken within the Shepper app. You will not be able to upload any photos from your camera roll so make sure you take pictures within the app.

Clean your camera lens. Throughout the day your lens could be collecting dust, lint or even fingerprints. Be sure to clean the lens before taking a photo to ensure there will be no smudges, dust spots or blurry areas on your image.

Take clear photos. In order to do so, you will need to make sure you capture the subject in the frame, avoid taking photos while moving (or in a car) and get close enough to the subject so that it can be seen clearly.

Make sure you understand what needs to be taken. You can read the question multiple times if you’re not sure what photos to take. If still in doubt do not hesitate to contact our support team. They’re here to help!